You have the right to return the goods and withdraw from the contract within 14 days without giving any reasons.
The date is calculated from the moment you receive the order.
About your decision to withdraw from the contract, you must notify us in one of the following ways:
- Please send us an e-mail to firstname.lastname@example.org, in which you inform us of your decision to withdraw from the contract.
- You can fill out a form about withdrawal from the contract on the website of the store. In this case, we will send you a confirmation of receipt of the notice of retreat.
- Sample of the form of notice of withdrawal from the contract
You must return the goods within the next 14 days from the date of your notice of withdrawal from the contract.
Please note that shoes should not be worn, the presentation is not spoiled and returned in the same completeness as you received it.
In the event of a deterioration in the state of the thing to be returned, you are responsible for the cost-related reduction in value if you used the item in a different way than is required to verify its nature, properties and functioning. To check the essence, properties and functioning of a thing, you must handle the thing and use it only as you would normally be allowed to do it in the store.
If you notified us of the withdrawal from the contract, we will refund to you all the payments we received from you, including the costs of delivery (except for the additional costs arising from the fact that you chose a type of delivery different from that offered by us the cheapest standard option) no later than 14 days from the date we received from you a notice of withdrawal from the contract. We have the right to defer payment until you return us the subject of the contract, or provide proof that you sent this thing.
When refunding your payments, we use the same payment method that you used when paying us, unless expressly stated otherwise; in any case, you pay the fees for this refund.
You pay for yourself the costs of returning the goods to us.